About Subscriptions

Who Should Use Subscriptions?

Our subscriptions are designed for customers who use our products regularly. They are intended to help customers by allowing them to always keep their favourite products without remembering to re-order.

Understanding Subscriptions

Subscriptions renew automatically based on your chosen delivery frequency. Once created, your selected subscription products will be delivered at your chosen frequency without placing a new order each time.

For instance, with a monthly subscription, your chosen payment method will be charged monthly, and you'll receive your products seamlessly at your doorstep every month via your chosen shipping method.

Subscriptions are managed through our customer portal. You need to create an account on our website, and once logged in, you will have access to the customer portal, where you can manage your subscription.

A screenshot of our customer portal where subscriptions can be editied.

Managing Your Subscription: Pause or Cancel

You have the flexibility to pause or cancel your subscription at any time through the customer portal, as illustrated in the screenshot below. The only exception is if your subscription has a commitment period with a required number of payments before cancellation is allowed.

Access the customer portal using the magic link sent to you via email when you made your initial subscription order. Alternatively, you can manage your subscriptions by creating an account on our shop.

Skipping or Rescheduling Charges

To skip or reschedule, navigate to the customer portal. Each scheduled delivery has a 'Skip Payment' button next to it to skip a charge and a 'Reschedule' button to adjust the delivery date.

Adding Products to Your Subscription

Adding products to your subscription is accessible through the customer portal. Click the 'Edit' button on the product card to add, remove, or modify the products in your subscription.

Handling Payment Issues

If a payment fails to process and your subscription can't be renewed, you'll receive an email with a secure link to update your payment method.

Cancelling Your Subscription

Our subscriptions are designed to be flexible and can be easily changed or cancelled by visiting our customer portal.

Let customers speak for us

from 2144 reviews
Beautiful blend and wind down tea

I am absolutely loving this tea. It’s such a beautiful blend and it’s really nice that the packaging is all recyclable and the teabags are made of natural materials. This is the perfect evening tea. . It really helps me wind down and the smell of the lavender signals to me that it’s time to get ready for sleeping. I’ve actually found that this teabag will make two rounds of tea for me which is even better

Kelly
Organic Sereni Tea
Excellent

I used to grate root ginger to make my tea, these bags are much more convenient and delicious

Chris
Organic Ginger Tea Bags
Brilliant sugar to bake with if you want to be

Brilliant sugar to bake with if you want to be healthy! My husband has it in his tea and coffee every day because it’s healthier than white sugar and sweeteners.
Always fast prompt delivery.
Lovely company to deal with.
Never had any issues.
Highly recommended ❤️🙌❤️

Mags
Organic Coconut Sugar
Thanks for your healthy delicious teas

Thanks for your healthy delicious teas.

Davies family
Organic Turmeric Tea Bags
Great Quality Moringa , fast delivery, fair

Great Quality Moringa , fast delivery, fair price, will be purchasing more of your superb products , Many Thanks...

Shping
Organic Moringa Leaf Powder
I’m pleased with my

I’m pleased with my purchase

Anonymous
Organic Acerola Cherry Powder
one of the few places I can find Echinacea

This is one of the few places I can find plain Echinacea tea bags. They are refreshing, delicious and good for you!

Hazel
Organic Echinacea Tea Bags
A malt loaf for someone who has a gluten intolerance

I wanted to make a malt loaf for someone who has a gluten intolerance, so I couldn't use malt extract. Maca Root Powder proved to be everything I was hoping for. The taste is spot on.

Anonymous
Organic Maca Root Powder
Goji Berries

Bought a variety of products to try . Happy with all , would buy from again .

Hayley
Organic Goji Berries
Very friendly and helpful team

Very friendly and helpful team. Tablets are well packed and always arrive quickly.

Anonymous
Organic Turmeric and Black Pepper Capsules
Good taste

Good taste easy to use, competitive price

Francesca
Organic Spirulina Powder
Good quality product, great

Good quality product, great service

Paulabalcombe
Milk Thistle Extract with Choline
Well what can I say but im well pleased with

Well what can I say but im well pleased with these hibiscus tea bags mainly for the "health benefit 😉" lovely brew distinct flavour morning afternoon and evening they doing the job thankyou so much and they are lovely thankyou guys

Davidparkin
Organic Hibiscus Tea Bags
A lovely flavour

A lovely flavour. Definitely recommend this brand

Katherine
Organic Yerba Mate Tea - Loose Leaf
Great organic flax seeds

I was very pleased with my flax seeds. So good to buy organic seeds supporting an ethical, small, independent company. Delivery was quick and the whole procedure very smooth.

Gill
Organic Bronze Flaxseed