Terms of service

Last updated: June 2026

 

OVERVIEW
This website is operated by Grow Close Company Limited t/a The Natural Health Market (“NHM”, “we”, “us”, “our”), a company registered in England and Wales (Companies House No. 05428721, VAT No. GB247 3814 92). Our registered address is Unit 10 Winterbeck Industrial Estate, Orston Lane, Bottesford, NG13 0AU.

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein. These Terms apply to all users of the site.

Please read these Terms carefully. If you do not agree, you must not access or use the website. We reserve the right to update these Terms at any time by posting changes to this page. Continued use of the site following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell products and services to you.

 

SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws applicable in England and Wales or your country of residence.

You must not transmit any worms, viruses, or code of a destructive nature.

A breach of any of these Terms will result in immediate termination of your access to our Services.

 

SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

 

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete or out of date. The material is provided for general information only. Any reliance on it is at your own risk. We reserve the right to modify the contents of this site at any time without obligation to update any information.

 

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice and without liability to you.

 

SECTION 5 — PRODUCTS AND SERVICES
Certain products may be available exclusively online. Returns and exchanges are subject to our Refund Policy at thenaturalhealthmarket.co.uk/policies/refund-policy.

We make every effort to display product colours and images accurately, but cannot guarantee your monitor will reproduce them exactly.

We reserve the right to limit sales to any person, geographic region, or jurisdiction on a case-by-case basis, and to limit the quantities of any products we offer.

 

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. In the event we change or cancel an order, we will attempt to notify you by email.

You agree to provide current, complete and accurate purchase and account information, and to promptly update this information as needed.

 

SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. These are provided “as is” without warranties of any kind. Use is at your own risk and discretion.

 

SECTION 8 — THIRD-PARTY LINKS
Our Service may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites. Complaints about third-party products should be directed to the relevant third party.

 

SECTION 9 — USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you send us comments, suggestions, or other submissions, you agree that we may use them without restriction or compensation. We may remove content that we determine to be unlawful, offensive, or otherwise objectionable.

You are solely responsible for the accuracy of any comments you post and must not submit false, misleading, or harmful content.

 

SECTION 10 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy at thenaturalhealthmarket.co.uk/policies/privacy-policy.

 

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders where information is inaccurate, at any time without prior notice.

 

SECTION 12 — PROHIBITED USES
In addition to other prohibitions in these Terms, you must not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to infringe our or any third party’s intellectual property rights; (d) to harass, abuse, or discriminate against any person; (e) to submit false or misleading information; (f) to upload or transmit malicious code; (g) to collect personal information of others without consent; (h) to spam, phish, or scrape; or (i) to interfere with the security of the Service.

 

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, we exclude all liability for indirect, incidental, punitive, or consequential damages arising from your use of the Service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law including the Consumer Rights Act 2015.

Your statutory rights as a UK consumer are not affected by these Terms.

 

SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless Grow Close Company Limited t/a The Natural Health Market, its directors, officers, employees, affiliates, contractors, and suppliers from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

 

SECTION 15 — SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed. The remaining provisions will continue in full force.

 

SECTION 16 — TERMINATION
These Terms are effective until terminated. We may terminate your access at any time without notice if we believe you have breached these Terms. All obligations incurred prior to termination survive.

 

SECTION 17 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, and any other policies posted on this site, constitute the entire agreement between you and us regarding your use of the Service.

 

SECTION 18 — GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

SECTION 19 — CONSUMER RIGHTS
As a UK consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects those rights. In particular:

• You have the right to cancel most online purchases within 14 days of receipt without giving a reason.
• Goods must be of satisfactory quality, fit for purpose, and as described.

For full details of your cancellation and return rights, please see our Refund Policy at thenaturalhealthmarket.co.uk/policies/refund-policy.

 

SECTION 20 — STORE CREDIT
This section governs our Store Credit programme. By using Store Credit, you agree to these terms.

20.1 What is Store Credit
Store Credit is a monetary balance held against your account that can be applied as payment towards future purchases on this website. It has no cash value and is not a financial product.

20.2 How Store Credit is Earned
Registered customers earn Store Credit at a rate of 5% of the net order value (after discounts) on each order. Store Credit is applied to your account automatically when your order is dispatched. It is not awarded at the time of placing an order.

20.3 How to Use Store Credit
To redeem Store Credit, you must be signed in to your account at checkout. Store Credit will not be available during guest checkout or when using express checkout options (including PayPal, Google Pay, and Apple Pay). To apply Store Credit, select the “Apply store credit” option in the Payment section at checkout using the standard checkout button. Store Credit is deducted from your order total automatically. No code or voucher is required.

20.4 Checking Your Balance
Your Store Credit balance is visible in your account under Profile > Payment Methods at account.thenaturalhealthmarket.co.uk. It is also displayed at checkout when you are signed in.

20.5 Expiry
All Store Credit expires 180 days from the date it was issued. Expired Store Credit is forfeited and cannot be reinstated. It is your responsibility to use Store Credit before it expires. We will display expiry dates in your account but are under no obligation to send reminders.

20.6 No Cash Value; Non-Transferable
Store Credit has no cash value. It cannot be exchanged for cash, refunded, transferred to another person or account, applied to external purchases, or used on any platform other than this website. Any attempt to sell, transfer, or assign Store Credit is void.

20.7 Store Credit and Returns
Store Credit is non-refundable. If you return an order in which Store Credit was used as payment, the Store Credit element will not be returned to your account. Any refund due will be applied only to the non-Store Credit portion of the payment. This does not affect your statutory rights to a refund of the cash value paid.

20.8 Account Closure and Forfeiture
If your account is closed or deleted — whether by you or by us — any outstanding Store Credit balance is forfeited with immediate effect and cannot be recovered.

20.9 Errors and Corrections
We reserve the right to correct Store Credit balances at any time where a technical error, system fault, or human error has resulted in an incorrect amount being issued. This includes the right to remove Store Credit that was issued in error, even if it has already been reflected in your account.

20.10 Abuse and Misuse
We reserve the right to withhold, cancel, or remove Store Credit, and/or to suspend or terminate your account, if we reasonably suspect abuse of the Store Credit programme. This includes but is not limited to: placing orders solely to generate Store Credit with the intention of returning the goods; creating multiple accounts to accumulate Store Credit; or any other conduct we reasonably consider to be an attempt to exploit the programme.

20.11 Changes to the Programme
We reserve the right to modify, suspend, or discontinue the Store Credit programme at any time. Any Store Credit already accrued in your account at the time of discontinuation will remain valid for its remaining unexpired period unless we notify you otherwise. We will provide reasonable notice of material changes wherever practicable.

 

SECTION 21 — REFERRAL PROGRAMME
This section governs our Referral Programme, operated through ReferralCandy. By participating, you agree to these terms in addition to ReferralCandy’s own terms of service.

21.1 Eligibility
The Referral Programme is open to customers with a valid account at thenaturalhealthmarket.co.uk. Participation requires registration at nhm-friends.refr.cc/join/default. Only one referral account is permitted per person.

21.2 How it Works
Upon registration, you receive a unique referral link and discount code. When a new customer places their first qualifying order using your link or code, both you and the referred customer receive a reward as described in Sections 21.3 and 21.4.

21.3 Referrer Rewards
Rewards are earned per successful qualifying referral as follows:

• 1st referral: £4 Store Credit (subject to Section 20)
• 2nd referral: a 20% discount coupon
• 3rd referral and beyond: a free gift

Store Credit awarded through the Referral Programme is subject to all terms in Section 20, including the 180-day expiry.

21.4 Referred Customer Benefit
A new customer who uses a valid referral link or code receives 15% off their first qualifying order. This discount cannot be combined with other promotional codes unless stated otherwise.

21.5 Prohibited Conduct
The following are strictly prohibited and will result in forfeiture of all referral rewards and may result in account suspension:

• Self-referral: referring yourself using a different email address or account
• Creating fake or duplicate accounts to generate referral rewards
• Bulk distribution of referral codes through unsolicited channels (spam)
• Any other manipulation of the referral system

21.6 Qualifying Orders
A referral is only counted as successful where the referred customer places a genuine first order that is not subsequently cancelled or returned in full. We reserve the right to withhold referral rewards pending confirmation that the referred order is valid.

21.7 Changes and Discontinuation
We reserve the right to modify or discontinue the Referral Programme at any time. Rewards already earned will be honoured where reasonably practicable.

 

SECTION 22 — SUBSCRIPTIONS
Where products are available on a subscription basis, the following additional terms apply:

• Subscriptions renew automatically at your selected frequency until cancelled.
• You may pause or cancel your subscription at any time by logging into your account or by contacting us.
• Subscription pricing is as displayed at the time of sign-up. We will notify you of any price changes before your next renewal.
• We cannot guarantee product availability for every subscription dispatch. If a product is out of stock, we will contact you.
• Subscription orders are prioritised over one-off orders where stock is limited.

 

SECTION 23 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to this page. Your continued use of the website following any changes constitutes acceptance of those changes.

 

SECTION 24 — CONTACT INFORMATION
Questions about these Terms should be sent to:

Grow Close Company Limited t/a The Natural Health Market
Unit 10 Winterbeck Industrial Estate
Orston Lane, Bottesford
NG13 0AU

Email: hello@thenaturalhealthmarket.co.uk
Phone: 0800 088 5788
Companies House No.: 05428721
VAT No.: GB247 3814 92