Frequently Asked Questions

Sadly, No. We can tell you about our products, their ingredients, and where they are from; most of this information is already included in each product's description.

It's important to note that we are not medical practitioners and, as such, cannot provide medical advice or treatment recommendations.

Our role is to provide information about our products.

None of the products we offer for sale is intended to treat, cure or prevent any medical conditions.

We strongly recommend you conduct independent research and speak with your relevant healthcare provider before buying our products.

Many of our teas are whole, meaning they are made from a single botanical ingredient.

Due to numerous reasons, but mainly seasonal weather conditions, the final herbal ingredient can have vastly different colouration and flavour profiles.

We strive to buy only the finest quality ingredients from any harvest.

Many tea producers only produce blended tea; this is so they can control the flavour more closely, however when many ingredients are blended the concentration of the primary component can be diluted, our passion is for high quality organic single ingredient herbal tea.

Ginger tea suffers the greatest variation throughout the year of all herbal teas, as it is most affected by seasonal environmental conditions.

This is partly why it's hard to find pure ginger tea. If you read the box on most ginger tea from other brands, you will see it is, in fact, a blend of many ingredients.

The art of blending ginger tea allows the manufacturer to masterfully control the final taste, a testament to their craft and skill.

However, it's important to note that this process does result in a lesser concentration of ginger.

The appearance of our ginger tea changes throughout the year, from large 7-10mm pieces to 2-4mm.

We chose the best cut for the ginger root depending on the flavour it produces.

When you enjoy a freshly steeped herbal tea, you're indulging in a beverage that typically contains very few calories, averaging close to zero per cup (around 2-4 calories in an average cup (150ml)). This low-calorie nature of herbal tea should give you confidence in your choice of beverage.

Nearly all herbal teas are made by steeping plant parts, such as leaves, flowers, roots, seeds or all of the aforementioned, in hot water. As a general rule, milk and sugar aren't added, with the exception of honey on occasion.

These plant parts generally have minimal calorie content, and the calories that are further transferred into the water when steeped are even less.

It's important to note that the calorie count of herbal tea can increase significantly if additional ingredients like honey, sugar, or milk are added.

A pure herbal tea without milk, sugar or honey is a very low-calorie drink, making it an excellent option for those managing their calorie intake.

We’re committed to keeping our packaging as eco-friendly as possible:

• Herbal tea bags are packed in 100% paper pouches that are home recyclable.
• Supplements come in either aluminium tins or 100% paper pouches, both of which are home recyclable.
• Loose leaf teas and whole foods are packaged in PE-lined pouches. These are recyclable at most UK supermarkets and collection points. If government recycling targets are met, these should also be home recyclable by 2027.

We’re always looking for ways to improve—sustainable packaging is a big part of that journey.

At The Natural Health Market, we prioritise safety and transparency. The only allergen handled on our premises is celery seed, which is processed with strict handling procedures to eliminate any risk of cross-contamination. Due to these rigorous protocols, we are not required to include a warning such as "Handled in premises that also contain celery." All our organic products are produced in a controlled environment to ensure quality and safety for customers. If you have specific allergen concerns, don't hesitate to contact us.

Psyllium husk, derived from the Plantago ovata plant, is naturally gluten-free, as it contains no gluten. However, our Organic Psyllium Husk Powder is not labelled as “gluten-free” because we have not conducted independent testing to verify the absence of gluten via cross-contamination which could happen in the supply chain (e.g., during harvesting or processing by suppliers). We maintain a gluten-free environment at our premises, with no gluten-containing ingredients present. However, as a small business, the cost of testing every batch of every product would make our products uncompetitive. Coeliacs requiring certified gluten-free products should consult a healthcare professional and consider brands with “free from” certifications.

Psyllium husk powder is highly absorbent and thickens quickly, so mixing it properly makes a big difference to the texture and ease of drinking.

Here’s the best way to do it:

1. Start by adding the psyllium husk powder to your glass first. We recommend one teaspoon (about 2–3g) for most people.
2. Add a quarter of the required amount of water and stir vigorously to form a smooth, thick paste.
3. Once you’ve got a lump-free paste, slowly add the remaining water (up to 200ml total) while continuing to stir briskly.
4. Drink immediately before it thickens too much — and follow with another glass of water to help it settle.

Tip: A fork or mini whisk works well for stirring, or use a shaker bottle for a smoother finish. For a more palatable texture, some people mix it into juice or smoothies.

Let us know if you’d like recipes or ideas for adding it to food!

We do not market our products as "free from" even tho many of them naturally don't contain allergens; this is because, as a small, family business, we do not conduct independent testing to verify the absence of allergens that can occur via cross-contamination in the supply chain (e.g., during sourcing or processing by suppliers). Testing for such allergens on our small-scale batches would significantly increase costs, making our products uncompetitive. Our premises are free of major allergens except celery seed, which is handled separately to prevent cross-contamination. Customers requiring certified "free from" products should seek larger manufacturers with dedicated testing facilities who specifically market the products as 'Free From.'

Our spirulina is spray dried using a carefully controlled process that balances nutrient preservation with food safety. The drying method includes a brief exposure to high heat (~180°C for less than 5 seconds) followed by a second stage at 70–75°C for several more seconds.

We’re acutely aware of the potential for nutrient degradation, which is why this technique is used — it’s widely considered the most effective and gentle method for preserving spirulina’s rich nutritional profile.

While some enzymes may be affected by heat, the core benefits of spirulina — such as its plant-based protein, chlorophyll, vitamins, minerals, and antioxidant compounds — remain largely intact.

This process ensures a clean, safe, and shelf-stable product, without compromising on quality.

Yes — all of our organic psyllium husk is tested for heavy metals including lead, arsenic, cadmium, and mercury. These tests are carried out by accredited laboratories to ensure compliance with EU food safety regulations (Regulation (EC) No. 2023/915).

We’re happy to confirm that the most recent batch passed all tests with no detectable residues of heavy metals, and it was also clear of ethylene oxide, nicotine, and other potential contaminants.

We only source from certified-organic growers and every product is something we use in our own home. If you’d ever like to see a lab report, just ask — we’re always happy to share.

That’s absolutely fine — many people feel the same.

If we offer a powder version of the product, that’s usually the easiest option. You can mix it into water, smoothies, yoghurt, or anything you like.

If there isn’t a powder version available, you can simply open the capsules and stir the contents into a drink or food. Our capsules are filled with nothing but pure, organic plant powder — no fillers, no additives — so it’s safe and easy to take this way.

Let us know if you’d like any mixing tips or ideas — we’re always here to help.