Frequently Asked Questions

Sadly, no. We can tell you about our products, their ingredients, and where they are from — most of this information is already included in each product's description.

We are not medical practitioners and cannot provide medical advice or treatment recommendations. Our role is to provide information about our products. None of the products we offer is intended to treat, cure, or prevent any medical condition.

We strongly recommend you conduct independent research and speak with your relevant healthcare provider before buying our products.

Many of our teas are whole, meaning they are made from a single botanical ingredient. Due to seasonal weather conditions, the final herbal ingredient can have vastly different colouration and flavour profiles from harvest to harvest.

We strive to buy only the finest quality ingredients from any harvest. Many tea producers use blended tea to control flavour more closely, but blending dilutes the concentration of the primary component. Our passion is for high-quality organic single-ingredient herbal tea.

Ginger tea suffers the greatest flavour variation throughout the year of all herbal teas, as it is most affected by seasonal environmental conditions. This is partly why it's hard to find pure ginger tea — if you read the box on most ginger teas, you'll find it's actually a blend of many ingredients.

Blending allows manufacturers to control the final taste, but it does result in a lesser concentration of ginger. The appearance of our ginger tea changes throughout the year, from large 7–10mm pieces to 2–4mm. We choose the best cut for the ginger root depending on the flavour it produces.

A freshly steeped herbal tea typically contains very few calories — averaging around 2–4 per 150ml cup. Herbal teas are made by steeping plant parts (leaves, flowers, roots, seeds) in hot water, with minimal calorie transfer.

The calorie count increases significantly if you add honey, sugar, or milk. A pure herbal tea without any additions is an excellent option for those managing their calorie intake.

We're committed to keeping our packaging as eco-friendly as possible:

• Herbal tea bags are packed in 100% paper pouches — home recyclable.
• Supplements come in aluminium tins or 100% paper pouches — both home recyclable.
• Loose leaf teas and whole foods are packaged in PE-lined pouches, recyclable at most UK supermarkets and collection points. If government targets are met, these should also be home recyclable by 2027.

We're always looking for ways to improve — sustainable packaging is a big part of that journey.

At The Natural Health Market, we prioritise safety and transparency. The only allergen handled on our premises is celery seed, which is processed with strict handling procedures to eliminate any risk of cross-contamination. Due to these rigorous protocols, we are not required to include a "handled in premises that also contain celery" warning.

All our organic products are produced in a controlled environment. If you have specific allergen concerns, please contact us.

We do not market our products as "free from" even though many of them naturally don't contain allergens. As a small family business, we don't conduct independent testing to verify the absence of allergens that can occur via cross-contamination in the supply chain. Testing on our small-scale batches would significantly increase costs and make our products uncompetitive.

Our premises are free of major allergens except celery seed, which is handled separately. Customers requiring certified "free from" products should seek larger manufacturers with dedicated testing facilities who specifically market their products as 'Free From.'

Psyllium husk is naturally gluten-free as it contains no gluten. However, our Organic Psyllium Husk Powder is not labelled "gluten-free" because we have not conducted independent testing to verify the absence of gluten via cross-contamination in the supply chain.

We maintain a gluten-free environment at our premises with no gluten-containing ingredients present. However, as a small business, the cost of testing every batch would make our products uncompetitive. Coeliacs requiring certified gluten-free products should consult a healthcare professional and consider brands with specific "free from" certifications.

Psyllium husk powder is highly absorbent and thickens quickly, so mixing it properly makes a big difference to texture and ease of drinking.

1. Add the psyllium husk powder to your glass first — we recommend one teaspoon (about 2–3g).
2. Add a quarter of the required water and stir vigorously to form a smooth, thick paste.
3. Once lump-free, slowly add the remaining water (up to 200ml total) while continuing to stir briskly.
4. Drink immediately before it thickens too much, and follow with another glass of water.

Tip: A fork or mini whisk works well, or use a shaker bottle for a smoother finish. For a more palatable texture, many people mix it into juice or smoothies.

Yes — all of our organic psyllium husk is tested for heavy metals including lead, arsenic, cadmium, and mercury. Tests are carried out by accredited laboratories to ensure compliance with EU food safety regulations (Regulation (EC) No. 2023/915).

The most recent batch passed all tests with no detectable residues of heavy metals, and was also clear of ethylene oxide, nicotine, and other potential contaminants. We only source from certified-organic growers. If you'd ever like to see a lab report, just ask — we're always happy to share.

Our spirulina is spray dried using a carefully controlled process that balances nutrient preservation with food safety. The drying method includes a brief exposure to high heat (~180°C for less than 5 seconds) followed by a second stage at 70–75°C for several more seconds.

We're acutely aware of the potential for nutrient degradation, which is why this technique is used — it's widely considered the most effective and gentle method for preserving spirulina's rich nutritional profile. While some enzymes may be affected by heat, the core benefits — plant-based protein, chlorophyll, vitamins, minerals, and antioxidant compounds — remain largely intact.

That's absolutely fine — many people feel the same. If we offer a powder version of the product, that's usually the easiest option — mix it into water, smoothies, yoghurt, or anything you like.

If there isn't a powder version available, you can simply open the capsules and stir the contents into a drink or food. Our capsules are filled with nothing but pure, organic plant powder — no fillers, no additives — so it's completely safe to take this way.

Let us know if you'd like any mixing tips or ideas — we're always here to help.

To qualify for free shipping, your total order value must be £35 or more after discounts and promotions have been applied. Items shipped for free are sent by Royal Mail 48 standard shipping.

We dispatch all orders with a Royal Mail Tracked service. Typically it takes 1–5 business days to arrive, depending on the service level you selected at checkout.

We dispatch orders placed before 2pm Monday to Friday the same day, and before 12pm on Saturday.

Track your order directly on the Royal Mail website using the tracking number emailed to you in your order confirmation, or visible when you log into your account and view your orders.

First, please check the parcel tracking to make sure it isn't being held awaiting delivery instructions from you. You can find your tracking number in your order confirmation email, or by logging into your account.

If you don't have an account, you can create one using the same email address you used when ordering — your order history will appear automatically. If you still need help, contact us and we'll sort it out.

Yes — we do ship internationally. Since Brexit, this is on a case-by-case basis unless your country is listed as an option at checkout. Most EU countries are available. If your country isn't in the list, please email us and we'll do our best to help.

Each variety of our pyramid organic herbal tea bags has a 2-temple sample pack. We ship up to 7 different sample packs for just 99p.

Add the items you'd like to your basket, then hover over (or tap on mobile) the shopping bag icon in the top right of any page. A box will appear showing your basket contents, and below them you'll see an 'Order Notes' field — type your note there before checkout.

We currently have one collection point at our factory in Bottesford, Leicestershire. This is intended for local customers.

Our opening hours are Monday–Friday, 9:00–17:00, and Saturday, 10:00–12:30. If you need to collect outside these times, please let us know — we can usually accommodate you.

We truly value every review. However, to comply with advertising policies set by platforms like Google Merchant Center, we occasionally need to edit certain words or phrases in reviews that mention specific health conditions or claims.

If a word in your review has been replaced with asterisks (*****), it's because that term could trigger a product restriction or account suspension under Google's policies. We never change the overall meaning or sentiment of your review, and only make edits when absolutely necessary. Thank you for your understanding.

We no longer use passwords — our accounts are accessed using a magic link sent to your email address. It's quicker and more secure than a password.

Just visit account.thenaturalhealthmarket.co.uk, enter your email address, and we'll send you a one-time login link. Click it and you're straight in — no password needed.

If the email hasn't arrived within a couple of minutes, check your junk/spam folder. If you're still having trouble, contact us and we'll get it sorted for you.

No password needed! For your security, we use magic link login — a one-time code sent directly to your email address each time you want to sign in.

Here's how it works:

1. Go to account.thenaturalhealthmarket.co.uk.
2. Enter the email address you use with us and click "Send login link".
3. Check your inbox (or junk folder) for an email from us — it usually arrives within a minute.
4. Click the link in the email and you'll be logged straight in.

The same page is used whether you want to create an account, log in, or manage an existing account. Magic links are more secure than passwords — there's nothing to forget or guess, and each link can only be used once.

Two things to check:

1. Check your junk/spam folder — automated emails very commonly land there.
2. Verify you have an account with us — we only create accounts when you explicitly opt in at checkout or sign up through our account page. Many long-standing customers have always checked out as guests. If you don't have an account yet, simply visit account.thenaturalhealthmarket.co.uk to create one.

Still stuck? Contact us and we'll investigate straight away.

In January 2023 we migrated to a new website, which unfortunately encountered technical issues, and we subsequently returned to our original site. Any orders placed between January 2022 and July 2024 are not viewable on your account page here, but they are stored securely on our order management system in line with our legal obligations.

All customer loyalty point balances were migrated — you'll see a journal entry stating 'Admin Adjustment' representing your outstanding balance. We apologise for any disruption, and thank you for your continued support.

We aim to send about one newsletter per week (in reality it's more like once a month). Each newsletter contains an interesting article on personal well-being, discount codes, and subscriber-only promotions — such as exclusive discounts when we launch new products.

Every newsletter contains a clearly marked unsubscribe link in the footer. Click it and your email address will be removed immediately.

You will be automatically unsubscribed if you don't open one of our newsletters for 180 days or more. You're welcome to re-subscribe at any time.

We've retired our points-based loyalty programme and replaced it with store credit — a simpler, more straightforward way of saying thank you. Your existing points balance has already been converted to store credit and applied to your account. There's nothing you need to do — it's already there. Just sign in and you'll see it when you check out.

There are two places to check. Sign in to your account at account.thenaturalhealthmarket.co.uk and go to your Profile page — your store credit balance is shown under Payment Methods. You'll also see it automatically at checkout as a payment option, with the exact amount displayed right there before you pay.

You must be signed in to your account to see and use store credit — it is not available during guest checkout.

At checkout, you'll see an "Apply store credit" option under the Payment section, showing your current balance. Just tick the box and it's deducted from your order total straight away — no codes, no vouchers, nothing to copy or paste.

One important thing: store credit only appears when you use the standard checkout (the normal "Check out" button from your cart). It won't show if you use express checkout options like PayPal or Google Pay — so if you want to use your credit, go through the regular checkout flow.

You earn 5% back on every order you place with us. Store credit is applied to your account automatically when your order is dispatched — there's nothing to claim or activate. It just appears in your account, ready to use on your next order.

All store credit — including balances converted from your old loyalty points, and any new credit earned going forward — expires 180 days from the date it was issued. We set this window because store credit is real, usable value, and we'd rather you actually benefit from it than have it sit unused. Your expiry date is shown alongside your balance in your account.

Store credit is non-refundable. If you return an order, any store credit used in that transaction will not be returned to your account. We'd always recommend using your store credit on orders you're confident about. If you have any concerns before placing an order, please get in touch and we'll be happy to help.

Store credit has no cash value and cannot be transferred to another person or account. It can only be redeemed against purchases made on this website. It's simply our way of giving something genuinely useful back to you as a thank-you for shopping with us.

Honestly, because points programmes sound great but rarely deliver in practice. Points accumulate slowly, the maths is vague, and many customers never actually use them. Store credit is different — it's a clear pound-and-pence balance that sits in your account and comes off your total at checkout. No working out what your points are worth, no minimum thresholds. You earn 5% back and it's yours to spend straight away. We hope you find it a genuine improvement — we think it's a much fairer way to reward loyalty.

Our referral programme is a way for us to say thank you to customers who recommend us to their friends and family. As a small, family-run business, word of mouth genuinely matters to us more than advertising — so when you share us with someone you care about, we want to make it worth your while.

Sign up, share your unique link or code, and earn rewards every time someone shops through it. Your friends benefit too — they get 15% off their first order just for using your link.

Visit nhm-friends.refr.cc/join/default and enter your name and email address. Once you've joined, we'll email you a sign-in link to access your personal referral dashboard, where you'll find your unique referral link and discount code ready to share.

Your rewards grow with each successful referral:

• 1st referral: £4 store credit added to your account
• 2nd referral: a 20% discount coupon
• 3rd referral and beyond: a free gift

Every person who shops through your link counts, so the more you share, the more you earn.

Anyone who uses your referral link or personal discount code gets 15% off their first order with us. It's a genuine saving and a great way for them to try our products for the first time.

Sign in to your referral dashboard at nhm-friends.refr.cc — we'll email you a secure sign-in link to access it. Inside, you'll find your unique referral link and a personal discount code your friends can use. You can copy either one, or share directly via WhatsApp, Email, Facebook, or X/Twitter straight from the dashboard.

Your referral dashboard shows your full activity — every click, every referral, and every reward you've earned. To access it, go to nhm-friends.refr.cc and click "Send me a sign-in link." We'll email you a secure link to log in straight away.

Go to nhm-friends.refr.cc and click "Send me a sign-in link." We'll email you a secure, one-time login link — click it and you're straight in. This dashboard is separate from your main account and is managed through the ReferralCandy portal.

Subscribing is the best way to save and stay stocked up:

• Get 5% off your first two subscription orders, then 15% off all future ones.
• Subscription orders are always prioritised if a product goes out of stock — you won't miss out.
• We regularly run exclusive promotions just for subscription customers.

It's a hassle-free way to save money and never run out of your favourites.

Visit account.thenaturalhealthmarket.co.uk, enter your email address, and we'll send you a magic login link. Once you're in, you'll find all your subscription details on your account page.

If you have any difficulties, contact us — we're always happy to help.

Our website offers deliveries every 1, 2, or 3 months. However, if you need a more specific schedule — like every 37 days — we can set that up manually for you. Just contact us and we'll tailor your subscription to suit your needs.

You can pause or cancel your subscription at any time by logging into your account and making the change yourself. If you'd prefer, contact us and we'll do it for you.

There are no tricks or complicated terms — our subscriptions are transparent, flexible, and designed to work for you.

1. Go to your subscription login page.
2. Enter your email address to receive a magic login link.
3. On your account page, find the "Payment Details" section on the right side, under your contact information.
4. Click "Edit" — you'll receive a secure email link to update your card details.

Still stuck? Just contact us — we'll be happy to help.

We want you to be happy with your purchase. You can view our full return, refund, and exchange policy here.

If you're unsure whether your order qualifies for a return or need help with the process, get in touch via the contact form — we're always happy to help.

We want you to be happy with your purchase. You can view our full return, refund, and exchange policy here.

If you're unsure whether your order qualifies or need help with the process, get in touch — we're always happy to help.

Thank you for checking! We're sorry the FAQ hasn't been able to help on this occasion. We pride ourselves on offering a 'local-style' service — please visit our Contact Us page. You can reach us by phone, email, or via the contact form. We're waiting to hear from you!