
Frequently Asked Questions
We know that sometimes you just need a quick answer, so we’ve put together this list of our most frequently asked questions to help. Whether you’re curious about subscriptions, delivery, or how to use our products, we hope you’ll find what you’re looking for here.
And if you don’t find the answer you need, we’re always here to help — just get in touch with us using the contact form on our website. We’re a small, friendly team and we’ll always do our best to make things right.
About my product
Can you tell me how to treat my illness?
Sadly, No. We can tell you about our products, their ingredients, and where they are from; most of this information is already included in each product's description.
It's important to note that we are not medical practitioners and, as such, cannot provide medical advice or treatment recommendations.
Our role is to provide information about our products.
None of the products we offer for sale is intended to treat, cure or prevent any medical conditions.
We strongly recommend you conduct independent research and speak with your relevant healthcare provider before buying our products.
Why does my tea taste different from last time?
Many of our teas are whole, meaning they are made from a single botanical ingredient.
Due to numerous reasons, but mainly seasonal weather conditions, the final herbal ingredient can have vastly different colouration and flavour profiles.
We strive to buy only the finest quality ingredients from any harvest.
Many tea producers only produce blended tea; this is so they can control the flavour more closely, however when many ingredients are blended the concentration of the primary component can be diluted, our passion is for high quality organic single ingredient herbal tea.
Why does my ginger tea taste diffferent?
Ginger tea suffers the greatest variation throughout the year of all herbal teas, as it is most affected by seasonal environmental conditions.
This is partly why it's hard to find pure ginger tea. If you read the box on most ginger tea from other brands, you will see it is, in fact, a blend of many ingredients.
The art of blending ginger tea allows the manufacturer to masterfully control the final taste, a testament to their craft and skill.
However, it's important to note that this process does result in a lesser concentration of ginger.
The appearance of our ginger tea changes throughout the year, from large 7-10mm pieces to 2-4mm.
We chose the best cut for the ginger root depending on the flavour it produces.
How many calories does herbal tea contain?
When you enjoy a freshly steeped herbal tea, you're indulging in a beverage that typically contains very few calories, averaging close to zero per cup (around 2-4 calories in an average cup (150ml)). This low-calorie nature of herbal tea should give you confidence in your choice of beverage.
Nearly all herbal teas are made by steeping plant parts, such as leaves, flowers, roots, seeds or all of the aforementioned, in hot water. As a general rule, milk and sugar aren't added, with the exception of honey on occasion.
These plant parts generally have minimal calorie content, and the calories that are further transferred into the water when steeped are even less.
It's important to note that the calorie count of herbal tea can increase significantly if additional ingredients like honey, sugar, or milk are added.
A pure herbal tea without milk, sugar or honey is a very low-calorie drink, making it an excellent option for those managing their calorie intake.
How are your products packaged?
We’re committed to keeping our packaging as eco-friendly as possible:
- Herbal tea bags are packed in 100% paper pouches that are home recyclable.
- Supplements come in either aluminium tins or 100% paper pouches, both of which are home recyclable.
- Loose leaf teas and whole foods are packaged in PE-lined pouches. These are recyclable at most UK supermarkets and collection points. If government recycling targets are met, these should also be home recyclable by 2027.
We’re always looking for ways to improve—sustainable packaging is a big part of that journey.
Do you handle allergens on your premises?
At The Natural Health Market, we prioritise safety and transparency. The only allergen handled on our premises is celery seed, which is processed with strict handling procedures to eliminate any risk of cross-contamination. Due to these rigorous protocols, we are not required to include a warning such as "Handled in premises that also contain celery." All our organic products are produced in a controlled environment to ensure quality and safety for customers. If you have specific allergen concerns, don't hesitate to contact us.
Is your Organic Psyllium Husk Powder gluten-free?
Psyllium husk, derived from the Plantago ovata plant, is naturally gluten-free, as it contains no gluten. However, our Organic Psyllium Husk Powder is not labelled as “gluten-free” because we have not conducted independent testing to verify the absence of gluten via cross-contamination which could happen in the supply chain (e.g., during harvesting or processing by suppliers). We maintain a gluten-free environment at our premises, with no gluten-containing ingredients present. However, as a small business, the cost of testing every batch of every product would make our products uncompetitive. Coeliacs requiring certified gluten-free products should consult a healthcare professional and consider brands with “free from” certifications.
How do I mix fine organic psyllium husk powder with water?
Psyllium husk powder is highly absorbent and thickens quickly, so mixing it properly makes a big difference to the texture and ease of drinking.
Here’s the best way to do it:
- Start by adding the psyllium husk powder to your glass first. We recommend one teaspoon (about 2–3g) for most people.
- Add a quarter of the required amount of water and stir vigorously to form a smooth, thick paste.
- Once you’ve got a lump-free paste, slowly add the remaining water (up to 200ml total) while continuing to stir briskly.
- Drink immediately before it thickens too much — and follow with another glass of water to help it settle.
Tip: A fork or mini whisk works well for stirring, or use a shaker bottle for a smoother finish. For a more palatable texture, some people mix it into juice or smoothies.
Let us know if you’d like recipes or ideas for adding it to food!
Are your products certified “free from” allergens?
We do not market our products as "free from" even tho many of them naturally don't contain allergens; this is because, as a small, family business, we do not conduct independent testing to verify the absence of allergens that can occur via cross-contamination in the supply chain (e.g., during sourcing or processing by suppliers). Testing for such allergens on our small-scale batches would significantly increase costs, making our products uncompetitive. Our premises are free of major allergens except celery seed, which is handled separately to prevent cross-contamination. Customers requiring certified "free from" products should seek larger manufacturers with dedicated testing facilities who specifically market the products as 'Free From.'
How is your spirulina dried? Is it heated, and are the enzymes preserved?
Our spirulina is spray dried using a carefully controlled process that balances nutrient preservation with food safety. The drying method includes a brief exposure to high heat (~180°C for less than 5 seconds) followed by a second stage at 70–75°C for several more seconds.
We’re acutely aware of the potential for nutrient degradation, which is why this technique is used — it’s widely considered the most effective and gentle method for preserving spirulina’s rich nutritional profile.
While some enzymes may be affected by heat, the core benefits of spirulina — such as its plant-based protein, chlorophyll, vitamins, minerals, and antioxidant compounds — remain largely intact.
This process ensures a clean, safe, and shelf-stable product, without compromising on quality.
Is your psyllium husk powder tested for heavy metals like lead or arsenic?
Yes — all of our organic psyllium husk is tested for heavy metals including lead, arsenic, cadmium, and mercury. These tests are carried out by accredited laboratories to ensure compliance with EU food safety regulations (Regulation (EC) No. 2023/915).
We’re happy to confirm that the most recent batch passed all tests with no detectable residues of heavy metals, and it was also clear of ethylene oxide, nicotine, and other potential contaminants.
We only source from certified-organic growers and every product is something we use in our own home. If you’d ever like to see a lab report, just ask — we’re always happy to share.
What if I don’t like to or have difficulty swallowing capsules?
That’s absolutely fine — many people feel the same.
If we offer a powder version of the product, that’s usually the easiest option. You can mix it into water, smoothies, yoghurt, or anything you like.
If there isn’t a powder version available, you can simply open the capsules and stir the contents into a drink or food. Our capsules are filled with nothing but pure, organic plant powder — no fillers, no additives — so it’s safe and easy to take this way.
Let us know if you’d like any mixing tips or ideas — we’re always here to help.
About My Orders & Shipping
Free shipping over £35?
To qualify for our free shipping, your total order value must be £35 or more after discounts and promotions have been applied.
Items shipped for free are sent by Royal Mail 48 standard shipping.
How long will it take to receive my order?
We dispatch all order with Royal Mail Tracked service. Typically, it takes 1-5 business days to receive your order. depending on the service level you selected at checkout. We dispatch order placed before 2pm Monday to Friday the same day, and before 12 on a Saturday.
How to track my order?
Please track your order directly on the Royal Mail website, using the tracking number which was emailed to you in your order confirmation email, or is available when you log in to your account and view your orders.
Do you ship internationally?
Yes, we do ship internationally. But since BREXIT this is on a case by case basis unless your country is listed as an option when you visit our checkout, most EU countries are available, if your country is not in the list please email us.
My order hasn’t arrived – what should I do?
If your order hasn’t arrived yet, please check the parcel tracking first to make sure it isn’t being held awaiting instructions from you for delivery.
You can find your tracking number and carrier details in your order confirmation email, or by logging into your account.
If you don’t have an account yet, you can create one using the same email address you used when placing your order—your order will then automatically appear in your account.
If you have any trouble or need help, feel free to contact us using the form on our website—we’re always happy to help!
What is the shipping cost of your sample packs?
Each variety of our pyramid organic herbal tea bags has a 2 temple sample pack; we ship up to 7 different sample packs for 99p.
How do I add a note to my order?
Please add the items you would like to order to your basket, and then hover your mouse over (or click on mobile) the shopping bag in the top right of every page, a box will appear with the items contained in your shopping bag, and below them a box for 'Order Notes' will appear.
Where are your local collection points?
At present we only have one, and it is at our factory in Bottesford Leicestershire, this is intended for the use of local customers.
When can I collect my parcel?
Our opening hours are Monday Through Friday, 9:00 to 17:00, and Saturday, 10:00 to 12:30; if you need to come out of these times, please let us know, and we can usually accommodate you.
About My Account
I can't access my account, aghhh!
If you are having difficulty accessing your account, please try again and request a new password by clicking the 'Forgot My Password' link on the login page.
Resetting your password will fix 99% of the issues.
After using 'Forgot my Password,' if an email has not arrived within a couple of minutes, please check your junk folder; it could be there.
If it's still not working, try signing up for an account as a new customer. Even if you are a regular customer, you may have been checking out as a guest. Remember, we won't create an account unless you have explicitly told us to create one for you.
I didn't recieve my password reset email.
If you have waited for a few minutes and still haven't received your password reset email, there are two things to check.
Firstly, please check your junk mail folder. As this is an automated email, it is very common for it to end up in a junk folder due to the email's automated nature.
If you have waited a few minutes and an email has yet to arrive, then please check that you already have an account with us.
We don't create accounts on behalf of customers unless we have been explicitly instructed to do so. This can happen when you check the tick box on our checkout page or when you sign up through our account sign-up page.
It isn't uncommon for even longstanding customers to continually check out as guests (without an account).
To ensure you have an account with us, please sign up for a new account; the system won't let you create a new account if you are an existing account hold.
If you have tried both of the above steps and are still encountering issues, please contact us via the contact page on this website, and we will investigate the issue.
Thank you for your patience and support.
I can't see some of my previous order history.
In January 2023, we made the transition from our original website to a new one. This move was driven by our commitment to providing you with an exceptional customer experience and a high-performing website.
However, the new site encountered technical issues, leading to a number of customer complaints. We take these concerns seriously and, after careful consideration, have decided to return to our original website, which has consistently delivered a great experience for over a decade.
Before moving back, we gave this website a full makeover. We should have never moved away; the proverb "The grass isn't greener" was written for this situation.
Any orders placed between January 2022 and July 2024 are not viewable on your account page here, but we want to assure you that we still have them stored on our order management system in line with our legal obligations. Your orders are safe and secure.
All customer loyalty point balances were migrated to your account page here. You will see a journal entry stating 'Admin Adjustment'—this is your outstanding balance that was migrated here.
We apologise for any disruption experienced; it wasn't our intention when we set out to build a new website, but we are delighted to be back here.
Thank you for your support,
Ian, Aon and the team.
What happens when I subscribe to your newsletter?
We try to send out about one newsletter per week; in reality, it's more like a month.
Each newsletter contains an interesting article on personal well-being, discount codes for products and subscriber-only promotions, such as discounts when we launch a new product.
How do I unsubscribe from your newsletter?
Every newsletter contains a clearly marked link in the footer that, when clicked, will unsubscribe your email account from the newsletter.
Why did you unsubscribe me from your newsletter?
You will be automatically unsubscribed if you don't open one of our newsletters for 180 days or more.
Returns & Exchange
What is your return policy?
We want you to be happy with your purchase! If something isn’t quite right, you can view our full return, refund, and exchange policy here.
If you’re unsure whether your order qualifies for a return or need help with the process, just get in touch with us via the contact form on our website—we’re always happy to help.
Can I exchange an item?
We want you to be happy with your purchase! If something isn’t quite right, you can view our full return, refund, and exchange policy here.
If you’re unsure whether your order qualifies for a return or need help with the process, just get in touch with us via the contact form on our website—we’re always happy to help.
My question isn't here?
Thank you for checking our frequently asked questions section to find the answer. We are sorry it hasn't been able to help you on this occasion but don't worry. We are here to help and pride ourselves on offering a 'Local-Style' service. Please visit our Contact Us page here. We can be contacted by Facebook, Twitter, email or the good 'ole phone. We're waiting to hear from you. Thank you.
About My Subscription
Why should I subscribe to a product?
Subscribing is the best way to save and stay stocked up!
- You’ll get 5% off your first two subscription orders, and 15% off all future ones.
- We offer a smaller discount on the first two to help prevent misuse of the system—thanks for understanding!
- Subscription orders are always prioritised if a product goes out of stock, so you won’t miss out.
- Plus, we regularly run exclusive promotions just for our subscription customers.
It’s a hassle-free way to save money and never run out of your favourites.
How do I manage my subscription?
On our account login page, just look underneath the login button where it says:
“Need help accessing your subscriptions? Click here.”
Click the link, enter the email address you used to set up your subscription, and we’ll email you a magic login link.
If you have any difficulties, please contact us using the form on our website— we’re always happy to help.
Can I set a custom subscription frequency?
On our website, you’ll see options for deliveries every 1, 2, or 3 months. We keep it simple online to make things easy to manage.
However, if you need a more specific schedule—like every 37 days—we can set that up manually for you! Just contact us using the form on our website, and we’ll be happy to tailor your subscription to suit your needs.
How do I pause or cancel my subscription?
You can pause or cancel your subscription at any time by logging into your account and making the change yourself.
If you’d prefer, you can also contact us and we’ll be happy to do it for you.
There are no tricks or complicated terms—our subscriptions are transparent, flexible, and designed to work for you.
How do I update the payment details for my subscription?
You can update your payment details in a few simple steps:
- Go to your subscription login page:
- Enter your email address used to create your subscription to receive a magic link that logs you into your admin panel on our website.
- On your account page, look for the “Payment Details” section on the right side, under your contact information.
- Click “Edit” — you’ll get a secure email link to update your card details.
Still stuck? Just contact us — we’ll be happy to help.
Let customers speak for us
from 1833 reviewsI'm on a "no sugar, gluten or processed foods" diet to manage my long COVID fatigue and chronic pain. I have to make my own muesli(and everything else) from scratch but really miss chocolate and pure cacao powder just don't cut it in the muesli. Adding cacao nibs however is perfect! They're super tasty, just the right amount of crunch and I can't recommend them enough!
The recipe that I decided to make was for a loaf, which required Psyllium Husk Powder, which I'd never heard of, but found it on The Natural Health Market's website, and it was delivered very quickly, and well packaged.
The recipe is My New Roots' Life- Changing Loaf of Bread. Nothing like a typical loaf, but very interesting!
Fantastic find! Arrived very quick and great comms. The tea is good quality and is helping with my weight management.
Just had another delivery of Echinacea Tea - been using it for years.
This cacao is beautiful. It tastes SO good and is really reasonably priced! I love it with hot milk just as it is, no sugar needed. I also have it stirred into yoghurt. Added to all this it is very good for you !! Full of nutrients and trace elements that we no longer get on our food. It came in recyclable packing too. Thank you Natural Health Market
I am very happy with my purchase of Wheatgrass Capsules
I have only recently started to take wheatgrass powder in the morning & I am feeling much better for it. However for travel and holidays, I thought the Capsules would be much easier to take with me. I have found them to be great & I the delivery of the item was quick
Lovely friendly company to deal with. Will use them again & buy more items.
Really pleased with the quality of these. A distinctive natural peppermint taste often lacking in the off the shelf products I had previously purchased from shops and supermarkets.
As I suffer with silent reflux and have had a sore throat and ear (right side) getting on for two years. It is difficult to find remedies that do not aggravate the reflux and that are also pleasurable.
This organic ginger tea hits the spot. It relieves the soreness in my throat and tastes delicious too, I add a teaspoon of honey. So pleased am I with my first purchase of 15 pyramids that I almost immediately ordered the larger size pack of 50 pyramids.
Fresh tasting, natural cleansing pick-me-up.
Would totally recommend this product - we have it on repeat sub
This is the first time I've used this company and it certainly won't be the last.
Easy website to navigate, excellent tasting tea and super quick delivery.
I bought these to try, as I was looking for d3 1000iu, with them being capsules there's no fillers etc, all ingredients are shown, it's an eco friendly company, plastic free, I like the labelling and packaging. I usually buy from a well known company that sells clean vitamins & supplements, unfortunately they don't sell vitamin D3 1000iu or any lower dose without vitamin k2. As I have only recently found The Natural Health market I cannot say how affective these are yet, I monitor my vitamin D levels so I will know when I'm next tested and only using these. Very reasonable price, I'm hoping to try some of the other products in future.
I drink hibiscus tea because my doctor said it helps to lower blood pressure. I have a sweet tooth, but this brand needs no added sugar. It has a subtle pleasant flavour.
Buying from this supplier is cheaper than similar items offered in high street shops.
I'm trying hibiscus tea to reduce my blood pressure (with my Drs approval) after 2 weeks of 2 cups a day there has already been a reduction and an added bonus is the tea is delicious and refreshing!
Thes raw cacao nibs are the real deal. Delicious sprinkled on greek yoghurt or in overnight oats or porridge. They are just how true chocolate should taste, robust, dark, and lovely. I hope to continue to get these as they are truly a nutrient dense food.
I think this is the best commercially produced spirulina that you can get. The findings of the 'Nutritional Quality and Safety of the Spirulina Dietary Supplements Sold On The Slovenian Market' study would support this. I trust the product more than corresponding Chinese ones.