In January 2023, we launched our long-awaited new website. This new website you are using today is easier to use, faster, and more secure than our previous one. If you are a new customer, you won’t know any different.

Due to GDPR complications, we have not been able to move customer accounts and loyalty points from the old website to this one. However, we still have access to all the old data for the next 12 months.

Existing customers who have accounts and loyalty points on our old website, please read this post, we can migrate your data across, but we need your permission to do so. Read this blog post for more information.

We have recently done a significant upgrade to our website, which is making it faster and easier to use; among many, many upgrades, our loyalty points are now much easier to use. However, with everything in life, there is always a Ying to the Yang, and everyone with an account will have to create a new password to log in; you can read more about the new website here…

Thank you for finding us; we are a small family organic licensed business based in the Vale of Belvoir, just outside Melton Mowbray in Leicestershire, we have been importing and manufacturing herbal tea, whole superfoods and natural supplements since 2011; please read our ‘about us’ page for our full history About Us here…

We ship all orders with Royal Mail; customers can use another courier if they prefer, but there may be an additional charge. We have found Royal Mail to have the most comprehensive UK-wide coverage and to be the most reliable, and we have worked with quite a few in the last five years.

Upon checkout, there are the following shipping options:

1. FREE DELIVERY – If your shopping basket’s value is over £30 after discounts and promotions, and your ship-to address is within the UK mainland, you will be offered free delivery when checking out. Free delivery is sent using Royal Mail 48 3 to 5 working day service.

2. Royal Mail 48 – 3 to 7 working day service after dispatch.

3. Tracked 48 – 3 to 5 working day service after dispatch.

4. Tracked 24 – 1 to 2 working day service after dispatch.

5. Next Day – for delivery the next working day order before 13:00. If an order is placed before 13:00, it will be dispatched the same day and delivered the next business day before 13:00. Please note that if you place your order on a Friday before 13:00, it will be delivered on Monday before 13:00.

If you don’t see these options when checking out, this is because your parcel doesn’t qualify for them; this may be because of the total weight of the ordered items or the delivery location; this affects a very small number of international orders; please get in touch with us to arrange a bespoke delivery. Visit our ‘Contact Us’ page here…

You’re in control of your subscriptions; you can change the frequency, pause if you don’t need a subscription for a few months or cancel at any time by clicking this link while being logged in to your account on our shop.
Alternatively, you can contact us, and we will do it for you.

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Sadly, No. We can tell you about our products, the ingredients they contain and where they are from; the majority of this information is already included in each product’s description.

We can NOT give out medical advice; we can NOT advise on the treatment of any illness; we are NOT medical practitioners, nor are we qualified to diagnose or advise on ANY medical conditioners.

None of the products we offer for sale is intended to treat, cure or prevent any medical conditions.

We strongly recommend you conduct independent research before buying any of our products.

We have a comprehensive returns policy and accept returns of all unopened items within 30 days. If your return is because of a satisfaction issue or simply because you wish to return the item, email us, and we will coordinate the return with you.

Many of our teas are whole, meaning they are made from a single botanical ingredient. Due to numerous reasons but mainly seasonal weather conditions, the final herbal ingredient can have vastly different colouration and flavour profiles; we strive only to buy the finest quality ingredients available from any given harvest.

Many tea producers only produce blended tea so they can control the flavour more closely; however, when many ingredients are blended, the concentration of the primary component can be diluted; our passion is for high-quality organic single-ingredient herbal tea.

Ginger tea suffers the greatest variation of all herbal teas throughout the year, as it is most affected by seasonal environmental conditions. This is partly the reason why it’s hard to find pure ginger tea – if you read the box on most ginger tea, you will see it is, in fact, a blend of many ingredients – a blended tea gives the manufacturer greater control over the final taste, but of course, the compromise is less ginger.

The appearance of our ginger tea changes throughout the year, from large 7-10mm pieces to 2-4mm; we chose the best cut for the ginger root depending on the flavour it produces.

To qualify for our free shipping, your total order value must be £30 or more after discounts and promotions have been applied.

Items shipped for free are sent by Royal Mail 48 standard shipping.

We changed our free shipping threshold to £30+ in January 2023; our previous threshold of £25+ was in place since 2019 pre-pandemic era. Since then, we have been absorbing continual price rises by Royal Mail and other couriers for as long as we feasibly could.
We believe the new threshold of £30+ still offers value; the decision to increase the threshold wasn’t one we have taken lightly but a very necessary one to enable us to continue forward.
We hope you understand why we had to make this change, and thank you for your support.

Thank you for checking our frequently asked questions section to find the answer; we are sorry it hasn’t been able to help you on this occasion but don’t worry, we are here to help and pride ourselves on offering a ‘Local-Style’ service; please visit our contact us page here… We can be contacted by Facebook, Twitter, email or the good ‘ole phone; we’re waiting to hear from you. Thank you.