Delivery Information
Please read the following information very carefully, outlined on this page are the terms and conditions of delivery for TheNaturalHealthMarket.co.uk. If you have any further questions or you are unclear about any point of our terms and conditions, please email us.
How do I qualify for free delivery if I spend over £35?
Free delivery is available for total orders (not including shipping) over £35. Free delivery is only valid for the England, Scotland & Wales & is only available for 'Standard Delivery'. The total weight of the order must not be over kg (kilogram). 2 kg (two kilograms) is the total package weight including all packaging and not product weight.
If your order cost comes to over £35 but weighs over 2 kg, the first 2 kg will be free. If your total package weight is 2.5 kg and the total order value, not including delivery fees is over £35, then you will only have to pay for 0.5 kg, the first 2 kg will be free.
UK Delivery Times & Cost:
If you select 'Standard Delivery' while checking out, you should expect to receive your order within 3-5 (three to five) working days, our preferred courier is Royal Mail, but we reserve the right to split orders into small parcels and/or change couriers at any time, for any reason.
Express delivery takes 2-3 working days if you order before 12 noon on a business day. Free shipping on orders over £35 does not apply to express delivery.
The cost of delivery is calculated automatically when you checkout, the cost is based on the weight of the items you have purchased and the delivery address. On the first page of the shopping cart, there is the option to 'Estimate Shipping & Taxes', by ticking this radio box the cost of shipping your item will be automatically calculated.
You can only calculate the delivery cost after you have added the products to your shopping cart and proceeded to checkout. Click here if you already have the products you want to purchase in your shopping cart here.
International Delivery Times & Cost:
Standard delivery to all major European cities (including the Republic of Ireland and the Channel Islands) usually takes 10 working days. We will choose the courier depending on the final destination of your purchase. We regularly deliver throughout Europe.
The cost delivery to other European countries is calculated automatically when you checkout.
If you would prefer you can call us with your order to 0800 088 5788, or you can email it directly to us at orders@thenaturalhealthmarket.co.uk. We will be able to respond more accurately to the exact cost of delivery, and a projected date the delivery will arrive.
International shipments can sometimes be subject to taxes and tariffs by customs from countries outside of the UK. These could be fees payable to customs and import duties and additional taxes that are applied by under the laws of the country the orders are destined for or are transiting through.
The cost paid to TheNaturalHealthMarket.co.uk does not cover these costs. TheNaturalHealthMarket.co.uk are not responsible for any additional fees, taxes or tariffs incurred, and we have no way of calculating or predicting what cost may be incurred, if any.
Any additional fees or charges, whether levied by customs officials or any other department, are the sole responsibility, you the purchaser.
If you have any doubts or are unsure of your countries customs rules and regulations, you should contact them and check in advance of placing an order with us. Certain foods and supplements can cause problems with customs and border agencies. When you place an order with us you are considered the importer of these products and it is your responsibility to make sure the products comply with your countries import policy.
Extra Delivery Information:
All quoted delivery time-scales here can be subject to change. These are the usual times which our selected couriers abide by and have quoted us. We are not responsible for any delays that are incurred by the courier.
We reserve the right to send your order in multiple parcels, which may be dispatched at the same or separate times; you will be notified of this in advance.
When we refer to working days we mean Monday to Saturday, it does not include Sunday or any Bank holidays. The quoted delivery times are to 90% of the British Isles, for more remote locations such as the Scottish Highlands, and the Isle of Man may well take longer.
Returns
We have comprehensive 100% customer satisfaction guaranteed if you are not happy with the product you have received for whatever reason we will refund the cost of the product, this does not affect your statutory rights.
In this situation, please contact us directly, and we provide you with a pre-paid shipping label to return your product. We value our customer's opinions and are happy to discuss any matter that may arise; please don't hesitate to contact us either by email or phone.
Telephone: 0800 088 5788
Email: hello@thenaturalhealthmarket.co.uk
Website: contact us